Please read and understand our store's returns and exchange policy before any purchase. All goods sold are non-exchangeable and non-refundable, unless otherwise stated below
We strictly do not accept change-of-mind returns or exchanges - there are no exceptions to this.
SECTION 1 - RETURN POLICY
Our return policy covers all regular priced items and is valid tor 7 days from date of purchase. Returns are only accepted for detected items or items grossly misrepresented in product listings. To be eligible tor a return, your item must be unused and in its original condition, with original tags and/or packaging intact.
We do not accept returns on sale and promotional items, as well as returns of regular priced items beyond the stipulated time period.
If you meet the above criteria and would like to apply for a return, please contact us at +6019 6789 379. We will provide the return address to you. Return postage costs is to be borne by the buyer and is non-refundable. Trackable snipping service or shipping insurance is highly encouraged as exchange will only be processed upon receipt of the original item. Once your return is received and inspected, we will contact and notify you that we nave received your returned item. We will also notify you of the approval or rejection of your exchange.
SECTION 2 - EXCHANGE POLICY
By default, you will be provided with an exchange tor the returned product In the event that the item is out-of-stock, you can opt to exchange tor any other available item, or receive a retune on the purchase (if refund policy below is met). For exchanges to other available items of lower value, no refund will be given tor the difference in amount For
exchanges to other available items of higher value, you will be required to pay tor the difference in value.
On a case-by-case basis, we may favorably consider your request to exchange an item. If an exchange is accepted, please note that a postage and handling fee of RM 10 will be charged to cover the postage and administrative aspects of the return.
SECTION 3 - REFUND POLICY
A refund (on the original amount paid tor the returned item) will only be available if your returned item is out-of-stock. snipping costs are non-refundable. If your refund request approved, will be processed, and a credit will automatically be applied to the provided bank account, within 21 business days.
Note: It you do not receive your refund after 21 business days, please contact us [email protected]